# Google Cloud Service Incident affecting Smartsheet Functionality

- Provider: [Smartsheet](https://down.guide/smartsheet)
- Level: confirmed
- Impact: Partial outage
- lasted 4h 26m
- started 2025-06-12 18:54 UTC
- Attachments, Smartsheet Brandfolder Integration, Bridge by Smartsheet +14
- id: DWN-e7df8fa8ac
- Official page: https://stspg.io/3qg8bfp988rp

## Updates from Smartsheet
### 2025-06-12 18:54 UTC: investigating
Smartsheet customers may encounter errors when attempting to upload, download, or process files using Brandfolder and File Library. Other Google-integrated features, including reCAPTCHA for login and Google Drive uploads, might also experience increased latency or error rates. Our operations team is actively monitoring the situation. We apologize for the inconvenience.
https://status.cloud.google.com/

### 2025-06-12 19:08 UTC: investigating
We are continuing to investigate this issue.

### 2025-06-12 20:02 UTC: investigating
We are continuing to investigate this issue.

### 2025-06-12 20:11 UTC: identified
The issue has been identified and a fix is being implemented.

### 2025-06-12 21:04 UTC: identified
Google Cloud's incident is resolving, and we're seeing our capabilities recover. Brandfolder is currently processing its queue of uploads.

### 2025-06-12 21:06 UTC: identified
Google Cloud's incident is resolving, and we're seeing our capabilities recover. Brandfolder is currently processing its queue of uploads.

### 2025-06-12 21:18 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-06-12 23:21 UTC: resolved
This incident has been resolved.

### 2025-06-13 15:12 UTC: postmortem
On June 12th, 2025, starting at approximately 10:50 AM PDT, we observed a spike in errors and increased latency across several of our core services. Our immediate investigation revealed that the issues were stemming from a service outage experienced by Google Cloud, one of our infrastructure providers. All affected services were fully restored by 1:40 PM PDT on the same day, following Google Cloud's resolution of their incident.

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