# Investigating: Smartsheet Inaccessible

- Provider: [Smartsheet](https://down.guide/smartsheet)
- Level: confirmed
- Impact: Partial outage
- lasted 2h 17m
- started 2025-07-16 00:27 UTC
- REST API, Smartsheet Login, Attachments +30
- id: DWN-f962eafa56
- Official page: https://stspg.io/yrcj452mzq1n

## Updates from Smartsheet
### 2025-07-16 00:27 UTC: investigating
We are currently investigating some customer reports of customers being unable to access the Smartsheet application. We will continue to provide frequent updates as we work towards resolution.

### 2025-07-16 00:39 UTC: monitoring
A fix has been implemented and we are monitoring to ensure continued stability of this feature.

### 2025-07-16 02:45 UTC: resolved
This incident has been resolved.

### 2025-07-16 02:46 UTC: postmortem
On July 15th, 2025, starting at approximately 4:54 PM PDT, some users experienced issues accessing and navigating the Smartsheet application.
Our engineering teams quickly identified the cause: a recent increase in traffic to a core service overwhelmed another critical internal service, leading to widespread service degradation.
Traffic was immediately adjusted, and the affected services were scaled to restore stability. Full service functionality was restored by approximately 5:28

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