# Processed emails (EU)

- Provider: [SMTP2GO](https://down.guide/smtp2go)
- Level: confirmed
- Impact: Degraded
- lasted 3h 5m
- started 2026-06-01 07:31 UTC
- Email sending (SMTP service)
- eu
- id: DWN-3318a4d3ae
- Official page: https://stspg.io/pq2lsh279s3c

## Updates from SMTP2GO
### 2026-06-01 07:31 UTC: investigating
We are aware of an issue causing delays in email delivery. Affected emails will appear as "Processed" in the Activity feed. Our development team is investigating and working to resolve the issue.

### 2026-06-01 08:48 UTC: investigating
We are continuing to investigate this issue at the highest priority level.

### 2026-06-01 09:18 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-06-01 09:40 UTC: identified
The issue has been identified as a failed server that did not have an easy mitigation strategy for its failure, as it was part of an older network configuration. Measures have been put in place to re-route traffic and some delays are anticipated while the backlog gets processed. This is not anticipated to be long.
We will have a full review of our strategy around this with the view to eliminate this from happening in the future.

### 2026-06-01 09:41 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-06-01 10:35 UTC: resolved
This incident has been resolved.

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