# Delay in email events showing on the Activity page - AU region

- Provider: [SMTP2GO](https://down.guide/smtp2go)
- Level: confirmed
- Impact: Degraded
- lasted 10h 16m
- started 2025-10-21 02:04 UTC
- Member Dashboard
- id: DWN-57e9514f33
- Official page: https://stspg.io/h17tqnw9ttb4

## Updates from SMTP2GO
### 2025-10-21 02:04 UTC: identified
We are currently investigating a reporting delay that may affect some users in the AU region.
Please note that email delivery is unaffected and messages are sending successfully. However, emails on your Activity reporting page may be temporarily stuck at the "Processed" status, even though they have already been delivered to the recipient.
Our team is actively working on a fix for this delay in reporting events and is closely monitoring the results.

### 2025-10-21 03:00 UTC: monitoring
The backlog of delayed reporting events is now clearing, and we are continuing to monitor the system closely.

### 2025-10-21 12:20 UTC: resolved
This incident has been resolved.

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