# Delivery Delays (emails held as "Processed") - AU region

- Provider: [SMTP2GO](https://down.guide/smtp2go)
- Level: confirmed
- Impact: Degraded
- lasted 7h 15m
- started 2025-10-01 01:45 UTC
- Email sending (SMTP service)
- id: DWN-5acd04aa48
- Official page: https://stspg.io/474xfg33tj3f

## Updates from SMTP2GO
### 2025-10-01 01:45 UTC: identified
We've identified the cause of recent email delivery delays in the AU region. Our team is currently implementing a fix, and the backlog of emails should begin clearing shortly. We apologize for any inconvenience this may have caused.

### 2025-10-01 02:19 UTC: monitoring
The email backlogs are clearing, and we are continuing to monitor.

### 2025-10-01 03:53 UTC: monitoring
With further improvements now in place, we are continuing to monitor the system to ensure delivery times return to normal.

### 2025-10-01 08:59 UTC: resolved
This incident has been resolved.

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