# Investigating Email Processing Delays (AU Region)

- Provider: [SMTP2GO](https://down.guide/smtp2go)
- Level: confirmed
- Impact: Degraded
- lasted 10h 45m
- started 2026-03-31 23:08 UTC
- Email sending (SMTP service)
- id: DWN-6e0358370c
- Official page: https://stspg.io/dkgn0cr690dy

## Updates from SMTP2GO
### 2026-03-31 23:08 UTC: investigating
We are investigating an issue causing delays in email delivery in the AU region. These emails will appear as "Processed" on the "Reports \> Activity" page. Our engineering team is currently working to identify the root cause and restore normal processing speeds as quickly as possible.

### 2026-03-31 23:58 UTC: identified
The issue has been identified, and a fix is being implemented.

### 2026-04-01 02:09 UTC: identified
A preliminary fix is being implemented and the backlog of processed email is being worked through.

### 2026-04-01 05:28 UTC: monitoring
A resolution has been implemented and we're continuing to monitor. While the backlog of "Processed" emails is clearing, clients may notice a temporary delay in event updates (such as the "Delivered" status) appearing in the Activity page reporting. These records are being processed and will be fully updated shortly.

### 2026-04-01 09:53 UTC: resolved
This incident has been resolved.

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