# Email Delivery Delays - AU Region

- Provider: [SMTP2GO](https://down.guide/smtp2go)
- Level: confirmed
- Impact: Degraded
- lasted 4h 57m
- started 2026-09-30 00:28 UTC
- Email sending (SMTP service)
- id: DWN-887ec6a28e
- Official page: https://stspg.io/f98kf13y0422

## Updates from SMTP2GO
### 2026-09-30 00:28 UTC: investigating
A small number of customers in our AU region may be experiencing email delivery delays, with emails being held as “Processed”.
Our development team is actively investigating the issue and working to resolve it as a matter of urgency.
We apologise for any inconvenience and will provide further updates as more information becomes available.

### 2026-09-30 01:01 UTC: identified
The issue has been identified, and a fix is being deployed currently. "Processed" emails will begin flowing through shortly.

### 2026-09-30 02:08 UTC: monitoring
A fix has been deployed, and the mail queue is dropping. We're continuing to monitor.

### 2026-09-30 03:27 UTC: monitoring
"Processed" emails are continuing to flow through successfully. Some emails remain queued, and we're continuing to monitor as these clear.

### 2026-09-30 05:25 UTC: resolved
It appears that a small number of accounts are still experiencing delays. Our developers are currently investigating.

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