# Connection Issues and Delivery Delays

- Provider: [SMTP2GO](https://down.guide/smtp2go)
- Level: confirmed
- Impact: Degraded
- lasted 1h 6m
- started 2026-08-27 22:38 UTC
- Email sending (SMTP service)
- id: DWN-9a0285b242
- Official page: https://stspg.io/xnl1481nw2f5

## Updates from SMTP2GO
### 2026-08-27 22:38 UTC: identified
We have identified the issue causing some customers to experience connection issues and delivery delays (with emails remaining in the “Processed” state). Our team is working with urgency to resolve the issue and restore normal service.

### 2026-08-27 23:01 UTC: monitoring
A fix has been implemented, and we are continuing to monitor the results. Connection stability is improving, queue levels are dropping, and delayed emails are being processed.

### 2026-08-27 23:21 UTC: monitoring
We are continuing to monitor the situation. If you are still experiencing connection issues or delivery delays, please reach out to our support team for assistance.

### 2026-08-27 23:44 UTC: resolved
This incident has been resolved. We sincerely apologise for the disruption and inconvenience caused. If you experience any further issues with connecting or email delivery, please reach out to our support team for assistance.

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