# Delay in Processing of Emails

- Provider: [SMTP2GO](https://down.guide/smtp2go)
- Level: confirmed
- Impact: Degraded
- lasted 3h 8m
- started 2025-09-30 13:26 UTC
- Email sending (SMTP service)
- id: DWN-9ba2740206
- Official page: https://stspg.io/9fltj993dwtw

## Updates from SMTP2GO
### 2025-09-30 13:26 UTC: investigating
We are aware of an issue with a mail server that is causing a delay in processing for some users. You may see emails held in "Processed" state. Our developers have identified the cause of the issue and are working to have this resolved. We will publish any updates here.

### 2025-09-30 14:26 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-09-30 16:34 UTC: resolved
This incident has been resolved.

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