# Connectivity issues

- Provider: [SMTP2GO](https://down.guide/smtp2go)
- Level: confirmed
- Impact: Degraded
- lasted 6h 33m
- started 2026-09-25 15:14 UTC
- Email sending (SMTP service)
- id: DWN-ae1fdbda70
- Official page: https://stspg.io/c7h4xbn7c7bj

## Updates from SMTP2GO
### 2026-09-25 15:14 UTC: identified
Some customers are experiencing timeouts and intermittent connection issues. We have deployed a planned frontend database speed improvement and are actively monitoring performance while continuing to investigate.

### 2026-09-25 21:47 UTC: resolved
Our team has implemented several changes to improve frontend database efficiency and overall performance. Service has stabilized, and we are no longer seeing the timeouts or intermittent connection issues previously reported.
We will continue to monitor performance closely.

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