# Issues connecting to mail.smtp2go.com

- Provider: [SMTP2GO](https://down.guide/smtp2go)
- Level: confirmed
- Impact: Degraded
- lasted 8m
- started 2026-09-30 11:29 UTC
- Email sending (SMTP service)
- eu
- id: DWN-bca4a34617
- Official page: https://stspg.io/ssnwj0yx7rws

## Updates from SMTP2GO
### 2026-09-30 11:29 UTC: investigating
If you're having trouble connecting to mail.smtp2go.com, try connecting to mail-eu.smtp2go.com instead. 
Some European locations can't resolve to mail.smtp2go.com.
This is a temporary issue that should be fixed shortly. 
Also, please check that no firewalls are blocking connections to the new IPs we've added to mail.smtp2go.com. 
The IPs can be found here: https://support.smtp2go.com/hc/en-gb/articles/227835308-Worldwide-Server-Locations-IP-Addresses-and-Email-Routing

### 2026-09-30 11:37 UTC: resolved
This incident has been resolved.

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