# Connectivity Issues

- Provider: [SMTP2GO](https://down.guide/smtp2go)
- Level: confirmed
- Impact: Degraded
- lasted 8h 26m
- started 2026-10-01 12:38 UTC
- Email sending (SMTP service)
- eu, us
- id: DWN-c1ff39189a
- Official page: https://stspg.io/k48rg1mfnwfw

## Updates from SMTP2GO
### 2026-10-01 12:38 UTC: investigating
Our development team is continuing to investigate the connectivity issues.
In the meantime, please try connecting through mail-eu.smtp2go.com or mail-us.smtp2go.com. We also recommend safelisting our new inbound IP addresses, which are listed here: https://support.smtp2go.com/hc/en-gb/articles/227835308-Worldwide-Server-Locations-IP-Addresses-and-Email-Routing

### 2026-10-01 21:04 UTC: resolved
This incident has been resolved.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).