# Subaccounts: Verified Senders Issue

- Provider: [SMTP2GO](https://down.guide/smtp2go)
- Level: confirmed
- Impact: Degraded
- lasted 7h 48m
- started 2025-11-13 15:40 UTC
- Member Dashboard
- id: DWN-ecb3d69775
- Official page: https://stspg.io/0f73dx88v4vx

## Updates from SMTP2GO
### 2025-11-13 15:40 UTC: investigating
Some users may be experiencing issues with subaccount management. Our team is currently investigating an error affecting the ability to share verified senders between master accounts and their associated subaccounts.

### 2025-11-13 21:48 UTC: monitoring
A fix has been implemented, and we're continuing to monitor. If you encounter any further issues granting subaccounts access to verified sender domains, please reach out to our support team.

### 2025-11-13 23:28 UTC: resolved
This incident has been resolved.

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