# Login Issues and Possible App Slowness - Provider: [SMTP2GO](https://down.guide/smtp2go) - Level: confirmed - Impact: Degraded - lasted 17h 57m - started 2025-07-27 10:29 UTC - Member Dashboard - eu, us - id: DWN-f9aed179fc - Official page: https://stspg.io/x17gz0t1l27t ## Updates from SMTP2GO ### 2025-07-27 10:29 UTC: investigating We have been notified of an issue at one of our US providers' locations. This may cause login issues and some app slowness. The provider is currently investigating the issue. In the meantime, please try logging in at https://app-eu.smtp2go.com where possible. ### 2025-07-27 14:18 UTC: identified We have received an update from our provider who have informed us that the problem was related to heating/cooling complications in one location due to a power outage. The power outage has been fixed, and they are working quickly to bring the services back online. We have seen improvements to Login access and app/dashboard speed, but will continue to monitor. ### 2025-07-27 18:39 UTC: identified Our US provider is continuing to investigate the issue. At present, some services are still affected. If you have any issues connecting to mail.smtp2go.com, you may be trying to connect to an IP located at the affected data centre. If so, please try 43.228.184.6 instead of mail.smtp2go.com to ensure connection to a different data centre. If that works, then use that until our Status Page has been updated, then you can revert back to mail.smtp2go.com. Otherwise, contact support at ticket@smtp2go.com ### 2025-07-27 22:00 UTC: identified Our US provider is continuing to investigate and is making progress towards a resolution at the affected location. Emails for some customers will be delayed and we are actively working to re-route emails to mitigate this as much as possible. The status page for the US provider will provide more immediate updates as they come to hand: https://status.linode.com/incidents/6yw88b0ft94g We are aware of the significant impact this is causing to some customers. ### 2025-07-28 00:32 UTC: monitoring The remaining mail queues are now clearing with service returning to normal. We are continuing to monitor. If you encounter any further issues, please let our support team know. Thank you for your continued patience. ### 2025-07-28 04:26 UTC: resolved Service has returned to normal, and we are continuing to monitor closely. Our upstream provider, Linode (Akamai), experienced unforeseen issues, which you can read more about on their status page: https://status.linode.com/incidents/6yw88b0ft94g We apologize for any inconvenience this caused our customers. If you have further questions or experience issues with sending, account access, or App slowness, please don't hesitate to reach out to our support team for assistance. From the builder: does your app depend on SMTP2GO? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=smtp2go) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention SMTP2GO. --- down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-f9aed179fc), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.