# INC20000163

- Provider: [Snowflake](https://down.guide/snowflake)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 54m
- started 2026-08-18 12:58 UTC
- AI and ML
- id: DWN-20e87b0191
- Official page: https://stspg.io/r1bqsw00fm86

## Updates from Snowflake
### 2026-08-18 12:58 UTC: investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 1 hour.
Customer experience: Customers hosted in the specified regions may experience issues with AI and ML functionality. Specifically, when using Cortex Code in Snowsight, customer may see the following: “Internal Server error: You may need to start a new chat.”. All other Snowflake features are not impacted.
ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures.
Incident start time: 11:10 UTC August 18, 2026

### 2026-08-18 13:33 UTC: identified
Current status: We've identified an issue with container scheduling in our compute infrastructure that is affecting AI and ML functionality, and we're implementing a fix to restore service. We'll provide another update within 30 minutes.
Customer experience: Customers hosted in the specified region may be unable to use Cortex Code in Snowsight and may see the following error message: "Internal Server error: You may need to start a new chat." All other Snowflake features are not impacted.
ETA: Our current estimate is that service will be restored within 30 minutes.
Incident start time: 11:20 UTC August 18, 2026
Preliminary root cause: Resource exhaustion in the compute infrastructure caused container scheduling failures, resulting in AI and ML functionality becoming unavailable.

### 2026-08-18 13:55 UTC: monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified region may have been unable to use Cortex Code in Snowsight and may have seen the following error message: "Internal Server error: You may need to start a new chat." All other Snowflake features are not impacted.
Incident start time: 11:20 UTC August 18, 2026
Incident end time: 13:45 UTC August 18, 2026
Preliminary root cause: Resource exhaustion in the compute infrastructure caused container scheduling failures, resulting in AI and ML functionality becoming unavailable.

### 2026-08-18 14:51 UTC: resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight.
Customer experience: Customers hosted in the specified regions may have experienced issues with AI and ML functionality. Specifically, when using Cortex Code in Snowsight, customers may have seen the following: “Internal Server error: You may need to start a new chat.” All other Snowflake features were not impacted.
Incident start time: 11:20 UTC August 18, 2026
Incident end time: 13:45 UTC August 18, 2026
Preliminary root cause: Resource exhaustion in the compute infrastructure caused container scheduling failures, resulting in AI and ML functionality becoming unavailable.
A root cause analysis (RCA) will be conducted and a summary will be shared on the Snowflake status page within 5 business days.

### 2026-08-25 22:42 UTC: postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis \\(RCA\\) is available on the Snowflake Community site: \[https://community.snowflake.com/s/article/INC20000163\](https://community.snowflake.com/s/article/INC20000163)

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