# INC20000063

- Provider: [Snowflake](https://down.guide/snowflake)
- Level: confirmed
- Impact: Major outage
- lasted 1h
- started 2026-06-30 22:34 UTC
- Applications
- id: DWN-262648cfd9
- Official page: https://stspg.io/2ntzkjjp4pr1

## Updates from Snowflake
### 2026-06-30 22:34 UTC: identified
Current status: We're investigating an issue with Snowsight authentication. We are seeing recovery as of 22:03 UTC and are continuing to monitor. We'll provide an update within 60 minutes.
Customer experience: Customers may be unable to access Snowsight or may experience being logged out unexpectedly. All other Snowflake features are not impacted.
ETA: We have taken action to address the issue and expect it to be resolved as of 22:03 UTC.
Incident start time: 21:47 UTC June 30, 2026

### 2026-06-30 22:39 UTC: monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified region may have been unable to access Snowsight or may have experienced being logged out unexpectedly. All other Snowflake features were not impacted.
Workaround: While we were focused on remediation, customers who were logged out needed to log back in to Snowsight.
Incident start time: 21:47 UTC June 30, 2026
Incident end time: 22:03 UTC June 30, 2026
Preliminary root cause: A routine system configuration change caused authentication issues with Snowsight. Once identified, the configuration was reverted.

### 2026-06-30 23:34 UTC: resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight.
Customer experience: Customers hosted in the specified region may have been unable to access Snowsight or may have experienced being logged out unexpectedly. All other Snowflake features were not impacted.
Workaround: While we were focused on remediation, customers who were logged out needed to log back in to Snowsight.
Incident start time: 21:47 UTC June 30, 2026
Incident end time: 22:03 UTC June 30, 2026
Preliminary root cause: A routine system configuration change caused authentication issues with Snowsight. Once identified, the configuration was reverted.
A root cause analysis (RCA) will be conducted and a summary will be shared on the Snowflake status page within 5 business days.

### 2026-07-08 23:14 UTC: postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis \\(RCA\\) is available on the Snowflake Community site: \[https://community.snowflake.com/s/article/INC20000063\](https://community.snowflake.com/s/article/INC20000063)

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