INC20000319

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Updates from Snowflake 12

1. investigatingOct 29, 2026, 4:29 AM UTC

   Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes. Customer experience: Customers hosted in the specified regions may experience delays or intermittent failures when resuming or managing virtual warehouses. Existing warehouses that are already running may be unaffected. Additionally, serverless tasks may take longer than expected to run. Impact start time: 03:00 UTC October 29, 2026

   provider

2. investigatingOct 29, 2026, 5:28 AM UTC

   Current status: We've increased virtual warehouse resources in the specified regions to reduce the impact while we work to identify the cause. We'll provide an update within 60 minutes. Customer experience: Customers hosted in the specified regions may experience delays or intermittent failures when resuming or managing virtual warehouses. Existing warehouses that are already running may be unaffected. Additionally, serverless tasks may take longer than expected to begin. Workaround: There are currently no available workarounds for this issue. Impact start time: 03:00 UTC October 29, 2026

   provider

3. investigatingOct 29, 2026, 6:04 AM UTC

   Current status: We've determined that an issue with a third-party cloud platform provider is affecting our ability to provision virtual warehouse resources in the specified regions. The provider is deploying a fix, and we're working with them to restore service. We'll provide another update within 60 minutes. Customer experience: Customers hosted in the specified regions may experience delays or intermittent failures when resuming or managing virtual warehouses. Existing warehouses that are already running may be unaffected. Additionally, serverless tasks may take longer than expected to begin. ETA: Based on information from our third-party cloud platform provider, we expect their fix to be in place within two hours. We'll provide an updated ETA as we receive more information. Workaround: There are currently no available workarounds for this issue. Impact start time: 03:00 UTC October 29, 2026 Preliminary root cause: A third-party cloud platform provider experienced an issue that slowed responses to resource provisioning requests, which delayed virtual warehouse resumes.

   provider

4. identifiedOct 29, 2026, 7:04 AM UTC

   Current status: We've confirmed that an issue with a third-party cloud platform provider is affecting our ability to provision virtual warehouse resources in the specified regions. The provider is in the process of deploying a fix, and we are starting to see initial signs of recovery across a subset of regions. We continue to work with them as they progress the fix across all impacted regions and will provide another update within 60 minutes. Customer experience: Customers hosted in the specified regions may experience delays or intermittent failures when resuming or managing virtual warehouses. Existing warehouses that are already running may be unaffected. Additionally, serverless tasks may take longer than expected to begin. ETA: Based on information from our third-party cloud platform provider, we expect their fix to be in place within 90 minutes. Workaround: There are currently no available workarounds for this issue. Impact start time: 03:00 UTC October 29, 2026 Preliminary root cause: A third-party cloud platform provider experienced an issue that slowed responses to resource provisioning requests, which delayed virtual warehouse resumes.

   provider

5. identifiedOct 29, 2026, 8:04 AM UTC

   Current status: We've confirmed that an issue with a third-party cloud platform provider is affecting our ability to provision virtual warehouse resources in the specified regions. The provider remains in the process of deploying a fix across impacted regions and we're starting to see indications of recovery across our EMEA regions. We continue to work with them as they progress their recovery actions and will provide another update within 60 minutes. Customer experience: Customers hosted in the specified regions may experience delays or intermittent failures when resuming or managing virtual warehouses. Existing warehouses that are already running may be unaffected. Additionally, serverless tasks may take longer than expected to begin. ETA: Based on information from our third-party cloud platform provider, we still expect their fix to be in place within 90 minutes. Workaround: There are currently no available workarounds for this issue. Impact start time: 03:00 UTC October 29, 2026 Preliminary root cause: A third-party cloud platform provider experienced an issue that slowed responses to resource provisioning requests, which delayed virtual warehouse resumes.

   provider

6. identifiedOct 29, 2026, 9:04 AM UTC

   Current status: We've confirmed that an issue with a third-party cloud platform provider is affecting our ability to provision virtual warehouse resources in the specified regions. The provider remains in the process of deploying a fix across impacted regions and, although they have revised their timeframe to recovery, we expect the majority of customer impact to now be mitigated. We remain in contact with them as they progress their recovery actions and will provide another update within 2 hours. Customer experience: Customers hosted in the specified regions may experience delays or intermittent failures when resuming or managing virtual warehouses. Existing warehouses that are already running may be unaffected. Additionally, serverless tasks may take longer than expected to begin. ETA: Based on information from our third-party cloud platform provider, we expect their fix to be in place within 2 hours. Workaround: There are currently no available workarounds for this issue. Impact start time: 03:00 UTC October 29, 2026 Preliminary root cause: A third-party cloud platform provider experienced an issue that slowed responses to resource provisioning requests, which delayed virtual warehouse resumes.

   provider

7. identifiedOct 29, 2026, 10:49 AM UTC

   Current status: We've confirmed that an issue with a third-party cloud platform provider is affecting our ability to provision virtual warehouse resources in the specified regions. Although the provider continues to take recovery actions impacted regions, our telemetry indicates that the majority of customer impact remains mitigated. We're in contact with the provider as they actively work towards recovery and will provide another update within 3 hours. Customer experience: Customers hosted in the specified regions may experience delays or intermittent failures when resuming or managing virtual warehouses. Existing warehouses that are already running may be unaffected. Additionally, serverless tasks may take longer than expected to begin. ETA: Based on information from our third-party cloud platform provider, we can't provide an ETA for recovery but expect the majority of customer impact to be mitigated. Workaround: There are currently no available workarounds for this issue. Impact start time: 03:00 UTC October 29, 2026 Preliminary root cause: A third-party cloud platform provider experienced an issue that slowed responses to resource provisioning requests, which delayed virtual warehouse resumes.

   provider

8. identifiedOct 29, 2026, 1:48 PM UTC

   Current status: We've confirmed that an issue with a third-party cloud platform provider is affecting our ability to provision virtual warehouse resources in the specified regions. The provider is actively progressing their recovery actions and our telemetry continues to indicate that the majority of customer impact is mitigated. We're in contact with the provider as they actively work towards recovery and will provide another update within 3 hours. Customer experience: Customers hosted in the specified regions may experience delays or intermittent failures when resuming or managing virtual warehouses. Existing warehouses that are already running may be unaffected. Additionally, serverless tasks may take longer than expected to begin. ETA: Based on information from our third-party cloud platform provider, we can't provide an ETA for recovery but expect the majority of customer impact to be mitigated. Workaround: There are currently no available workarounds for this issue. Impact start time: 03:00 UTC October 29, 2026 Preliminary root cause: A third-party cloud platform provider experienced an issue that slowed responses to resource provisioning requests, which delayed virtual warehouse resumes.

   provider

9. identifiedOct 29, 2026, 4:53 PM UTC

   Current status: Our telemetry continues to indicate that the majority of customer impact is no longer occurring. We're continuing to coordinate with the third-party cloud platform provider responsible for managing the affected service environment as they actively work towards full recovery and will provide another update within 4 hours. Customer experience: Customers hosted in the specified regions may have experienced delays or intermittent failures when resuming or managing virtual warehouses, with the majority of impact occurring between 03:00 and 08:40 UTC October 29, 2026. Existing warehouses that were already running may have been unaffected. Additionally, serverless tasks may have taken longer than expected to begin. Following our mitigation actions, we aren't currently observing any ongoing customer impact. ETA: Based on information from our third-party cloud platform provider, we can't provide an ETA for recovery but expect the majority of customer impact to be mitigated. Impact start time: 03:00 UTC October 29, 2026 Preliminary root cause: A third-party cloud platform provider experienced an issue that slowed responses to resource provisioning requests, which delayed virtual warehouse resumes.

   provider

10. identifiedOct 29, 2026, 9:37 PM UTC

    Current status: Our telemetry continues to indicate that the majority of customer impact is no longer occurring. The third-party cloud platform provider responsible for managing the affected service environment is finalizing their fix for the issue, and we're monitoring our telemetry as the operation completes to confirm that the change has completely resolved the underlying issue affecting the provisioning request workflow. We will provide another update within 4 hours. Customer experience: Customers hosted in the specified regions may have experienced delays or intermittent failures when resuming or managing virtual warehouses. Existing warehouses that were already running may have been unaffected. Additionally, serverless tasks may have taken longer than expected to begin. Following our mitigation actions, we aren't currently observing any ongoing customer impact. ETA: Based on information from our third-party cloud platform provider, we can't provide an ETA for recovery but expect the majority of customer impact to be mitigated. Impact start time: 03:00 UTC October 29, 2026 Impact end time: 08:40 UTC October 29, 2026 Preliminary root cause: A third-party cloud platform provider experienced an issue that slowed responses to resource provisioning requests, which delayed virtual warehouse resumes.

    provider

11. monitoringOct 30, 2026, 12:47 AM UTC

    Current status: Our third-party cloud platform provider has completed their fix for the underlying issue at 20:45 UTC October 29, 2026. Our earlier mitigation actions had already addressed the majority of customer impact as of 08:40 UTC October 29, 2026. With the provider's fix in place, we've reversed those temporary mitigation actions and confirmed that we are back to pre-incident configurations at 23:05 UTC October 29, 2026. We'll continue to monitor the environment until we're confident all services are functioning properly. Customer experience: Customers hosted in the specified regions may have experienced delays or intermittent failures when resuming or managing virtual warehouses. Existing warehouses that were already running may have been unaffected. Additionally, serverless tasks may have taken longer than expected to begin. Following our mitigation actions, we aren't currently observing any ongoing customer impact. Impact start time: 03:00 UTC October 29, 2026 Impact end time: 08:40 UTC October 29, 2026 Preliminary root cause: A third-party cloud platform provider experienced an issue that slowed responses to resource provisioning requests, which delayed virtual warehouse resumes.

    provider

12. resolvedOct 30, 2026, 1:57 AM UTC

    Current status: We've coordinated with our third-party cloud platform to implement the fix for this issue, and we've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified regions may have experienced delays or intermittent failures when resuming or managing virtual warehouses, with the majority of impact occurring between 03:00 and 08:40 UTC October 29, 2026. Existing warehouses that were already running may have been unaffected. Additionally, serverless tasks may have taken longer than expected to begin. Impact start time: 03:00 UTC October 29, 2026 Impact end time: 08:40 UTC October 29, 2026 Preliminary root cause: A third-party cloud platform provider experienced an issue that slowed responses to resource provisioning requests, which delayed virtual warehouse resumes. A root cause analysis (RCA) will be conducted and a summary will be made available within 10 business days.

    provider

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