# INC20000175

- Provider: [Snowflake](https://down.guide/snowflake)
- Level: confirmed
- Impact: Major outage
- lasted 42m
- started 2026-08-25 03:53 UTC
- Databases, Tables, and Views, Applications
- apac
- id: DWN-c9e6854e59
- Official page: https://stspg.io/bxb7z0v4b69s

## Updates from Snowflake
### 2026-08-25 03:53 UTC: investigating
Current status: We're investigating an issue with Snowflake Data Cloud in the Southeast Asia region. We'll provide an update within 30 minutes.
Customer experience: Customers hosted in the Southeast Asia region may be unable to access Snowflake services due to infrastructure connectivity issues. All other Snowflake features in other regions are not impacted.
ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures.
Workaround: There are currently no available workarounds for this issue.
Incident start time: 03:09 UTC August 25, 2026

### 2026-08-25 04:10 UTC: monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly. We'll provide another update within 30 minutes.
Customer experience: Customers hosted in the specified region may have been unable to access Snowflake services due to infrastructure connectivity issues. All other Snowflake features in other regions were not impacted.
Workaround: There were no available workarounds for this issue.
Incident start time: 03:09 UTC August 25, 2026
Incident end time: 04:05 UTC August 25, 2026
Preliminary root cause: A third-party cloud platform experienced a virtual machine service issue, which caused infrastructure connectivity problems affecting Snowflake services in the region.

### 2026-08-25 04:35 UTC: resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight.
Customer experience: Customers hosted in the specified region may have been unable to access Snowflake services due to infrastructure connectivity issues. All other Snowflake features in other regions were not impacted.
Workaround: There were no available workarounds for this issue.
Incident start time: 03:09 UTC August 25, 2026
Incident end time: 04:05 UTC August 25, 2026
Preliminary root cause: A third-party cloud platform experienced a virtual machine service issue, which caused infrastructure connectivity problems affecting Snowflake services in the region.
A root cause analysis (RCA) will be conducted and a summary will be shared on the Snowflake status page within 5 business days.

### 2026-09-03 01:17 UTC: postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis \\(RCA\\) is available on the Snowflake Community site: 
 \[https://community.snowflake.com/s/article/INC20000175\](https://community.snowflake.com/s/article/INC20000175)

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