# INC0157230

- Provider: [Snowflake](https://down.guide/snowflake)
- Level: confirmed
- Impact: Degraded
- lasted 1h 24m
- started 2026-05-15 04:01 UTC
- AI and ML, AI and ML, AI and ML +1
- id: DWN-f15fa80c86
- Official page: https://stspg.io/q88xjkqlybxf

## Updates from Snowflake
### 2026-05-15 04:01 UTC: investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
 Customer experience: Customers hosted in the specified regions may experience Cortex Code in Snowsight stopping mid-response after completing only one step of a request. The response may stop without an error message or may repeat without progressing.

### 2026-05-15 04:34 UTC: monitoring
Current status: We've identified and rolled back a Cortex Code update to resolve this issue. We'll continue to monitor the environment until we're confident all services are functioning properly.
 Customer experience: Customers hosted in the specified regions may have experienced Cortex Code in Snowsight stopping mid-response after completing only one step of a request. The response may have stopped without an error message or may have repeated without progressing.
 Incident start time: 22:50 UTC May 14, 2026
 Incident end time: 04:05 UTC May 15, 2026
 Preliminary root cause: A recent update to Cortex Code introduced a code issue that caused Cortex Code in Snowsight to incorrectly halt responses, preventing requests from completing.

### 2026-05-15 05:25 UTC: resolved
Current status: We've monitored the environment and confirmed the rollback restored service. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight.
 Customer experience: Customers hosted in the specified regions may have experienced Cortex Code in Snowsight stopping mid-response after completing only one step of a request. The response may have stopped without an error message or may have repeated without progressing.
 Incident start time: 22:50 UTC May 14, 2026
 Incident end time: 04:05 UTC May 15, 2026
 Preliminary root cause: A recent update to Cortex Code introduced a code issue that caused Cortex Code in Snowsight to incorrectly halt responses, preventing requests from completing.
A root cause analysis (RCA) document will be published within five business days.

### 2026-05-22 00:26 UTC: postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis \\(RCA\\) is available on the Snowflake Community site: https://community.snowflake.com/s/article/INC0157230

From the builder: does your app depend on Snowflake? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=snowflake) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Snowflake.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-f15fa80c86), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.