# Service Degradation on US-01 (app.snyk.io)

- Provider: [Snyk](https://down.guide/snyk)
- Level: confirmed
- Impact: Partial outage
- lasted 4h 39m
- started 2026-04-09 14:38 UTC
- Snyk AppRisk, Snyk Code, Snyk Container +3
- us
- id: DWN-8bb5ab6884
- Official page: https://stspg.io/2lzkr93qh70p

## Updates from Snyk
### 2026-04-09 14:38 UTC: investigating
We are currently investigating the issue

### 2026-04-09 14:50 UTC: investigating
Snyk engineers have identified degraded performance in the Multi-Tenant US-01 environment (app.snyk.io). All services are affected, and customers may experience failures when attempting to access this environment. The investigation is ongoing under the Snyk Incident Response process.

### 2026-04-09 15:11 UTC: investigating
Our engineering teams are actively diagnosing the issues affecting the Multi-Tenant US-01 environment (app.snyk.io). We are working to restore service as quickly as possible and appreciate your patience.

### 2026-04-09 15:45 UTC: investigating
The incident is ongoing. Snyk engineers continue to address the ongoing performance degradation in the Multi-Tenant US-01 environment (app.snyk.io). Mitigation efforts are underway, though response rates remain impacted for a portion of our customer base.

### 2026-04-09 16:20 UTC: investigating
The incident remains in flight, with impact continuing in the Multi-Tenant US-01 environment (app.snyk.io).  Snyk Engineers are working to restore service as quickly as possible.

### 2026-04-09 16:56 UTC: investigating
The incident remains ongoing. Snyk engineers are treating this with the highest priority and are actively implementing mitigation strategies. We do not have an estimated time for restoration (ETR) at this moment, but we will provide updates as they become available. We appreciate your continued patience.

### 2026-04-09 17:44 UTC: monitoring
Snyk engineers have implemented mitigation steps resulting in improved performance across the Multi-Tenant US-01 environment (app.snyk.io). We are currently monitoring the system closely to confirm a full and stable recovery.

### 2026-04-09 19:17 UTC: resolved
No further issues have been observed during our monitoring period across the Multi-Tenant US-01 environment (app.snyk.io). 
The Snyk Incident Response has been stood down.

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