# Issue Resolving Entitlements

- Provider: [Snyk](https://down.guide/snyk)
- Level: confirmed
- Impact: Partial outage
- lasted 17h 45m
- started 2026-11-02 19:43 UTC
- Snyk Code, Snyk Code, Snyk Code +9
- eu, us
- id: DWN-cd20921387
- Official page: https://stspg.io/bh0k453wp589

## Root cause
> Snyk engineers have identified the cause of the failures and have pushed a fix to Mult-Tenant AU.

[Postmortem](https://stspg.io/bh0k453wp589)

## Updates from Snyk
### 2026-11-02 19:43 UTC: investigating
Snyk engineers are investigating an issue impacting Multi-Tenant US-02, Multi-Tenant EU, and Multi-Tenant AU. Customers may experience failures resolving entitlements. The Snyk Incident response has been enacted.

### 2026-11-02 20:58 UTC: identified
Snyk engineers have identified the cause of the failures and have pushed a fix to Mult-Tenant AU. The fix is in progress for MT-EU and MT-US. We will update you once this is completed.

### 2026-11-02 21:43 UTC: monitoring
Snyk engineers have completed deploying a fix. All services have returned to normal operations. Snyk engineers are monitoring the environment.

### 2026-11-03 13:28 UTC: resolved
Services have remained stable throughout the monitoring period.
The Snyk Incident Response has been stood down.

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