# Delayed creation and updates for ticketing integrations

- Provider: [Socket](https://down.guide/socket)
- Level: confirmed
- Impact: Major outage
- lasted 1h 51m
- started 2026-10-16 07:28 UTC
- Ticketing
- id: DWN-ec8f526b44
- Official page: https://stspg.io/x3r25xrz3hq6

## Root cause
> We have identified the cause and are working on a fix.

[Postmortem](https://stspg.io/x3r25xrz3hq6)

## Updates from Socket
### 2026-10-16 07:28 UTC: identified
We have observed that ticketing integrations are having delays in creating/updating/closing tickets. We have identified the cause and are working on a fix.

### 2026-10-16 08:01 UTC: identified
We are starting a deploy which should resolve the issue for new tickets. After this completes we will work to get missed ticket updates replayed.

### 2026-10-16 08:42 UTC: identified
We have restored live functionality and are working on replaying older events that were missed during the incident window.

### 2026-10-16 09:19 UTC: resolved
Replay completed. Tickets service has been restored to normal operations.

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