# SonarQube Cloud EU: SSO Authentication Emails Missing OTP

- Provider: [SonarCloud](https://down.guide/sonarcloud)
- Level: confirmed
- Impact: Degraded
- lasted 2h 57m
- started 2026-06-23 11:56 UTC
- Authentication and User Management
- eu
- id: DWN-a7e4ddcd3f
- Official page: https://stspg.io/9519tr992gfc

## Updates from SonarCloud
### 2026-06-23 11:56 UTC: investigating
We are currently investigating an issue where users attempting to log in via SSO may not receive the one-time password (OTP) in their authentication email. Affected users will be unable to complete login using this method.
We are actively investigating the root cause and will provide updates as more information becomes available. We apologize for any inconvenience. 
To report additional issues or share your observations, please visit the Sonar Community or contact Support.

### 2026-06-23 13:35 UTC: investigating
We are continuing to investigate this issue. We will provide further updates as more information becomes available. We apologize for any inconvenience. 
To report additional issues or share your observations, please visit the Sonar Community or contact Support.

### 2026-06-23 14:41 UTC: identified
We have identified the cause of this issue and are actively working on a fix. Thank you for your patience while we work to resolve this. We will provide another update once the resolution is deployed.

### 2026-06-23 14:53 UTC: resolved
The issue has been successfully resolved, and all SSO authentication emails are now being delivered correctly with the required one-time passwords (OTP).
Thank you again for your patience. If you continue to experience any issues, please reach out via the Sonar Community or contact Support.

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