# Polling Workers Degragation

- Provider: [Spacelift](https://down.guide/spacelift)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 32m
- started 2026-10-20 14:05 UTC
- Public workers
- eu
- id: DWN-a7b4069503
- Official page: https://stspg.io/x3kv011kykmx

## Root cause
> Root cause: A software defect caused the worker communication service in the EU region to crash and restart repeatedly.

[Postmortem](https://stspg.io/x3kv011kykmx)

## Updates from Spacelift
### 2026-10-20 14:05 UTC: identified
We have noticed increased number of errors related to polling workers API, we are mitigating the problem.

### 2026-10-20 14:49 UTC: identified
We have the fix implemented and we will release it shortly.

### 2026-10-20 15:36 UTC: resolved
Root cause: A software defect caused the worker communication service in the EU region to crash and restart repeatedly.
Impacted customers: Customers whose workers use the poll-based communication mode. Runs on those workers were stuck when the run was triggered manually by a user and the stack had a server-side initialization policy attached. Other polling workers may have been briefly delayed while the service restarted.

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