# Outbound message delivery is delayed/slow for some SparkPost customers (US hosted only)

- Provider: [SparkPost](https://down.guide/sparkpost)
- Level: confirmed
- Impact: Degraded
- lasted 2h 16m
- started 2026-02-18 14:51 UTC
- SMTP Delivery - USA
- eu, us
- id: DWN-44eef82d1b
- Official page: https://stspg.io/xm57w377gkmy

## Updates from SparkPost
### 2026-02-18 14:51 UTC: investigating
We are investigating an increase in delivery latency for some outbound messages. (NOTE: This does not impact our customers hosted in the EU.)

### 2026-02-18 15:02 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-02-18 15:15 UTC: identified
We have begun to see improvements to outbound mail delivery delays. We anticipate full recovery in the next 30 minutes.

### 2026-02-18 15:59 UTC: monitoring
We continue to see strong recovery of the mail queues and message delivery. We expect all remaining delayed messages to be delivered in the next 5 minutes.

### 2026-02-18 16:15 UTC: monitoring
We have seen recovery. We will continue monitoring for the next 60 minutes to ensure message queues stay stable.

### 2026-02-18 17:06 UTC: resolved
This incident has been resolved.

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