# Increased error rates and latency from our APIs

- Provider: [SparkPost](https://down.guide/sparkpost)
- Level: confirmed
- Impact: Degraded
- lasted 2h 29m
- started 2025-12-10 03:40 UTC
- Metrics API - USA, Transmissions API - USA, Events API - USA +6
- us
- id: DWN-5f1460e992
- Official page: https://stspg.io/r84fkc4wmxkp

## Updates from SparkPost
### 2025-12-10 03:40 UTC: investigating
We are looking into increased error rates and high latency across our APIs. This could be related to a third party outage.

### 2025-12-10 04:46 UTC: monitoring
One of our third party providers is experiencing increased latency. This is causing a very small amount of the traffic hitting our APIs to error or have high latency. We are monitoring to ensure the latency and error rates don't increase while waiting for their team to resolve the issue.

### 2025-12-10 06:09 UTC: resolved
This incident has been resolved.

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