# Data processing delays for SparkPost customers - US and EU regions

- Provider: [SparkPost](https://down.guide/sparkpost)
- Level: confirmed
- Impact: Degraded
- lasted 3h 7m
- started 2025-12-05 19:16 UTC
- Metrics API - USA, SparkPost Application - USA, SparkPost Application - EUROPE +1
- eu, us
- id: DWN-83bd257e26
- Official page: https://stspg.io/k46htlw1dxgg

## Updates from SparkPost
### 2025-12-05 19:16 UTC: investigating
Our data processing services are running behind; some customers may see a delay of data available via the:
- SparkPost App (webUI): Signals Reports
- Events API
- Metrics API
Message injection and outbound message delivery are not impacted - all messages are flowing as expected.

### 2025-12-05 20:24 UTC: identified
The issue has been identified and a fix is being implemented.

### 2025-12-05 21:43 UTC: identified
Metrics API is fully caught up. We are continuing work to restore full data availability in the UI.

### 2025-12-05 22:23 UTC: resolved
The incident has been resolved.

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