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SparkPost

Intermittent email api failures impacting EU customers

Degraded Lasted 1h 23m · started · SparkPost's page

Level
confirmed
Worst impact
Degraded
Components
Transmissions API - EUROPE
Regions
eu

What to do

  • Check whether you use SparkPost Transmissions API - EUROPE in eu. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 1h 23m it lasted.

    Anything that failed between 2025-11-21 09:08 UTC and 2025-11-21 10:30 UTC may need a replay.
  • Subscribe to SparkPost's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=sparkpost works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from SparkPost 5

  1. investigating

    We are currently investigating this issue.

    provider

  2. investigating

    A mitigation was deployed and the error rate is subsiding

    provider

  3. investigating

    We have identified the issue and deployed a mitigation; all service functionality has been completely restored.

    provider

  4. investigating

    We are continuing to investigate this issue.

    provider

  5. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-b0ce280a72

Is SparkPost still down?

No, this incident was resolved 2025-11-21 10:30 UTC. For SparkPost's live state, see https://down.guide/sparkpost.

How long did it last?

1h 23m, from 2025-11-21 09:08 UTC to 2025-11-21 10:30 UTC, by the times SparkPost posted.

What was affected?

SparkPost named Transmissions API - EUROPE in eu.

What caused it?

SparkPost hasn't published a root cause. If it does, it shows here.

Where does this come from?

SparkPost's official status page, https://status.sparkpost.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.