# Intermittent email api failures impacting EU customers

- Provider: [SparkPost](https://down.guide/sparkpost)
- Level: confirmed
- Impact: Degraded
- lasted 1h 23m
- started 2025-11-21 09:08 UTC
- Transmissions API - EUROPE
- eu
- id: DWN-b0ce280a72
- Official page: https://stspg.io/t664gq969tq2

## Updates from SparkPost
### 2025-11-21 09:08 UTC: investigating
We are currently investigating this issue.

### 2025-11-21 09:49 UTC: investigating
A mitigation was deployed and the error rate is subsiding

### 2025-11-21 10:17 UTC: investigating
We have identified the issue and deployed a mitigation; all service functionality has been completely restored.

### 2025-11-21 10:30 UTC: investigating
We are continuing to investigate this issue.

### 2025-11-21 10:30 UTC: resolved
This incident has been resolved.

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