# Issue with updating payment information

- Provider: [SparkPost](https://down.guide/sparkpost)
- Level: confirmed
- Impact: Degraded
- lasted 50m
- started 2026-05-12 12:48 UTC
- id: DWN-bcf04f339e
- Official page: https://stspg.io/x1v2z3dl795f

## Updates from SparkPost
### 2026-05-12 12:48 UTC: identified
We’re currently investigating an issue that prevented some customers from updating their payment details.
The root cause has been identified, and a fix is being implemented.

### 2026-05-12 13:10 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-05-12 13:38 UTC: resolved
This incident has been resolved.

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