# Deployment Degradation - Slowness in Prod3

- Provider: [Split (Harness FME)](https://down.guide/split)
- Level: confirmed
- Impact: Major outage
- lasted 4h 54m
- started 2026-05-07 08:00 UTC
- Continuous Delivery (CD) - FirstGen - EOS, Continuous Delivery - Next Generation (CDNG), Cloud Cost Management (CCM) +18
- id: DWN-bf87f86207
- Official page: https://stspg.io/0wdy1s4bqpnv

## Updates from Split (Harness FME)
### 2026-05-07 08:00 UTC: investigating
We are currently investigating this issue.

### 2026-05-07 10:19 UTC: investigating
We are continuing to investigate this issue.

### 2026-05-07 11:20 UTC: identified
We have identified the root cause as elevated queue depth and throughput saturation on the MongoDB layer, leading to processing latency. A fix is being implemented to optimize handling and restore database stability

### 2026-05-07 12:06 UTC: identified
Executions are running fine now. However, there is still some slowness in the execution graph generation so we might see some delay in the execution updates to show up in UI.
But executions would work without any delay/slowness.

### 2026-05-07 12:09 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-05-07 12:12 UTC: monitoring
A fix has been implemented and we are monitoring the system.

### 2026-05-07 12:12 UTC: monitoring
We are continuing to monitor for any further issues.

### 2026-05-07 12:54 UTC: resolved
This incident has been resolved.

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