# Login verification emails delayed

- Provider: [Squarespace](https://down.guide/squarespace)
- Level: confirmed
- Impact: Degraded
- lasted 3h 24m
- started 2026-01-24 17:10 UTC
- Email Campaigns, Accounts & Billing
- id: DWN-15c5701781
- Official page: https://stspg.io/8zv044djbqkx

## Updates from Squarespace
### 2026-01-24 17:10 UTC: investigating
We're investigating issues with login verification emails and password reset emails being delayed.

### 2026-01-24 17:37 UTC: investigating
We are continuing to investigate the issue.

### 2026-01-24 17:53 UTC: investigating
We are continuing to investigate this issue.

### 2026-01-24 18:13 UTC: investigating
We are continuing to investigate this issue.

### 2026-01-24 18:27 UTC: identified
The issue has been identified and is external to Squarespace. We are actively monitoring the situation and will provide updates as more information becomes available.
\*\*Email Campaigns are also experiencing a delay in deliverability.

### 2026-01-24 19:01 UTC: identified
This is affecting the deliverability of all emails being delayed.
We are still monitoring the situation.

### 2026-01-24 19:17 UTC: identified
We are still monitoring the situation.
-Log in verification emails are being delayed
-Email Campaigns are being delayed
-System related emails are being delayed

### 2026-01-24 19:52 UTC: monitoring
We are still monitoring the situation.

### 2026-01-24 20:34 UTC: resolved
This incident has been resolved.

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