# Acuity Scheduling / Clients unable to process payments using Square

- Provider: [Squarespace](https://down.guide/squarespace)
- Level: confirmed
- Impact: Degraded
- lasted 11h 33m
- started 2025-09-23 10:30 UTC
- Acuity Scheduling
- id: DWN-aafb8e3fc7
- Official page: https://stspg.io/xhskdn68zb04

## Updates from Squarespace
### 2025-09-23 10:30 UTC: identified
Customers may see error messages when processing payments while using the Square payment processor. We are currently investigating this issue.

### 2025-09-23 19:35 UTC: identified
The issue has been identified and a fix is being implemented.

### 2025-09-23 21:30 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-09-23 22:03 UTC: resolved
This incident has been resolved.

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