# Acuity Scheduling / Undelivered SMS reminders

- Provider: [Squarespace](https://down.guide/squarespace)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 7m
- started 2025-09-09 18:19 UTC
- Acuity Scheduling
- id: DWN-efe03cedc5
- Official page: https://stspg.io/3xfymr33j3fr

## Updates from Squarespace
### 2025-09-09 18:19 UTC: investigating
SMS reminders are not being delivered for some customers. We're investigating the cause and will provide an update as soon as possible.

### 2025-09-09 18:53 UTC: identified
The issue has been identified and a fix is being implemented.

### 2025-09-09 19:26 UTC: resolved
This incident has been resolved.

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