# App and Monitoring facing network issues with server provider

- Provider: [StatusCake](https://down.guide/statuscake)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2023-03-20 10:12 UTC
- eu
- id: DWN-40eb50cea9
- Official page: https://stspg.io/wgcstr1xkm2b

## Updates from StatusCake
### 2023-03-19 14:30 UTC: resolved
We had an incident with a main server provider, which caused the app and some uptime testing reports to trigger false alerts. 
After commicating with the server provider the issue was found to be routing issues within their London datacentre that caused the app to become inaccessible for a period of time. This then also impacted the systems ability to run uptime tests appropriately. 
The issue lasted for 1 hour 8 Minutes. 
The issue has now been resolved.

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