# Problems with Web App and API access

- Provider: [StatusCake](https://down.guide/statuscake)
- Level: confirmed
- Impact: Partial outage
- lasted 34m
- started 2021-09-12 22:54 UTC
- Main Website, API, StatusCake Pages
- id: DWN-8935fe2046
- Official page: https://stspg.io/15pr4t62g04d

## Updates from StatusCake
### 2021-09-12 22:54 UTC: investigating
We're seeing improvements and a return of service, we continue to monitor the situation

### 2021-09-12 23:01 UTC: investigating
One of our Server providers is currently experiencing external server latency issues which is causing problems with web app access and API usage for some users, we’re monitoring the situation, and attempting to keep all services running while we await a resolution

### 2021-09-12 23:02 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2021-09-12 23:17 UTC: monitoring
We are seeing large improvements across systems currently. Access to the app (app.statuscake.com), and the API are more stable. 
StatusCake Pages are now loading without issues. As this is a 3rd party issue, we will continue to monitor it. 
Thank you for your patience.

### 2021-09-12 23:26 UTC: monitoring
All affected systems are back up and running. Thank you for your patience.

### 2021-09-12 23:28 UTC: resolved
This incident has been resolved.

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