# Degraded performance on Canada monitoring region

- Provider: [StatusCake](https://down.guide/statuscake)
- Level: confirmed
- Impact: Degraded
- lasted 3h 11m
- started 2025-03-03 17:09 UTC
- Uptime
- ca
- id: DWN-9216d6acae
- Official page: https://stspg.io/x2xx66y25v4d

## Updates from StatusCake
### 2025-03-03 17:09 UTC: investigating
We are currently investigating, we suspect that this is a temporary routing issue affecting customers in select regions.
Affected users may see their tests showing as down if they are monitoring a website outside of Canada using this region.
There may also be limited effects on other NA regions.

### 2025-03-03 17:12 UTC: identified
We have temporarily disabled monitoring from this region while it recovers, this should cease disruption to users

### 2025-03-03 18:19 UTC: monitoring
Available information points to a failure with a large comms provider in NA, we have disabled New York and Canada testing regions until the error is resolved on their side.
Additionally there is a wide-scale issue with Microsoft & Azure services in Canada which may be related - https://azure.status.microsoft/en-gb/status

### 2025-03-03 20:20 UTC: resolved
The impacted parties have reported resolution and from our side we have re-enabled affected regions

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