# SMS Issues due to ongoing Twilio issues

- Provider: [StatusCake](https://down.guide/statuscake)
- Level: confirmed
- Impact: Degraded
- lasted 3h 6m
- started 2021-10-13 11:29 UTC
- id: DWN-df57e5e92e
- Official page: https://stspg.io/czgc024vtkfh

## Updates from StatusCake
### 2021-10-13 11:29 UTC: monitoring
We are seeing a small number of SMS sends fail due to an outage with one of our SMS providers - Twilio
This is currently affecting a small minority of alerts sent to a few regions, including Norway.
Status Updates will be posted here and can be followed directly at https://status.twilio.com/

### 2021-10-13 11:35 UTC: monitoring
Twilio have made progress on the issue, they now expect delays rather than non-sends

### 2021-10-13 14:36 UTC: resolved
The matter is now reported as resolved, all SMS will send as expected

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