# Missing Metrics for a Subset of Status Pages

- Provider: [Atlassian Statuspage](https://down.guide/statuspage)
- Level: confirmed
- Impact: Degraded
- lasted 3d 17h
- started 2022-04-25 22:47 UTC
- Pingdom Integration, New Relic Integration, Datadog Integration +1
- id: DWN-036e4daf63
- Official page: http://mstspg.co/4tqnwqmnn2yl

## Updates from Atlassian Statuspage
### 2022-04-25 22:47 UTC: investigating
We are currently investigating an issue with missing system metrics for a subset of status pages.

### 2022-04-26 01:54 UTC: identified
We have identified a metrics display problem for a majority of status pages due to a vendor issue. This is purely a display problem and we are not experiencing any data loss. We are working to return the service to normal operations.

### 2022-04-28 00:50 UTC: identified
We are still actively engaged with our vendor while their engineering teams work on the issue. Unfortunately, alternative workarounds did not produce acceptable results. Once again, this is purely a display problem and we are not experiencing any data loss.

### 2022-04-28 21:46 UTC: monitoring
We have released a fix for the metrics display problem. Affected metrics displays should have returned to a functioning state. We are still actively engaged with our vendor and are working with their engineering team on fixing the root cause of this issue.

### 2022-04-29 16:08 UTC: resolved
This incident has been resolved.

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