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Atlassian Statuspage

Intermittent errors during login for some customers

Degraded Lasted 4h 8m · started · Atlassian Statuspage's page

Level
confirmed
Worst impact
Degraded
Components
Web Portal
Down Index
21of 100

What to do

  • Check whether you use Atlassian Statuspage Web Portal. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 4h 8m it lasted.

    Anything that failed between 2023-07-06 09:18 UTC and 2023-07-06 13:26 UTC may need a replay.
  • Subscribe to Atlassian Statuspage's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=statuspage works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Atlassian Statuspage 4

  1. investigating

    We are investigating reports of intermittent errors during login for some customers using Statuspage. We will provide more details once we identify the root cause.

    provider

  2. identified

    We have identified issues with our login system. To unblock customer login we have temporarily enabled alternate login flows for the manage portal. We will continue to monitor the situation and provide further details as we investigate further.

    provider

  3. monitoring

    A fix has been implemented, we are seeing recovery and continuing to monitor the incident.

    provider

  4. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-0ec041f328

Is Atlassian Statuspage still down?

No, this incident was resolved 2023-07-06 13:26 UTC. For Atlassian Statuspage's live state, see https://down.guide/statuspage.

How long did it last?

4h 8m, from 2023-07-06 09:18 UTC to 2023-07-06 13:26 UTC, by the times Atlassian Statuspage posted.

What was affected?

Atlassian Statuspage named Web Portal.

What caused it?

Atlassian Statuspage hasn't published a root cause. If it does, it shows here.

Where does this come from?

Atlassian Statuspage's official status page, https://metastatuspage.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.