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Atlassian Statuspage

Billing page inaccessible for some customers

Partial outage Lasted 4h 43m · started · Atlassian Statuspage's page

Level
confirmed
Worst impact
Partial outage
Components
Billing
Down Index
31of 100

What to do

  • Check whether you use Atlassian Statuspage Billing. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 4h 43m it lasted.

    Anything that failed between 2022-09-12 16:06 UTC and 2022-09-12 20:49 UTC may need a replay.
  • Subscribe to Atlassian Statuspage's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=statuspage works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Atlassian Statuspage 4

  1. investigating

    A subset of Statuspage customers are unable to access the Billing page within Statuspage. We are currently investigating the issue.

    provider

  2. identified

    The issue has been identified and a fix is being implemented.

    provider

  3. monitoring

    Billing page access should be restored for all customers. We are continuing to monitor the issue.

    provider

  4. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-5890faf22e

Is Atlassian Statuspage still down?

No, this incident was resolved 2022-09-12 20:49 UTC. For Atlassian Statuspage's live state, see https://down.guide/statuspage.

How long did it last?

4h 43m, from 2022-09-12 16:06 UTC to 2022-09-12 20:49 UTC, by the times Atlassian Statuspage posted.

What was affected?

Atlassian Statuspage named Billing.

What caused it?

Atlassian Statuspage hasn't published a root cause. If it does, it shows here.

Where does this come from?

Atlassian Statuspage's official status page, https://metastatuspage.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.