# Billing page inaccessible for some customers

- Provider: [Atlassian Statuspage](https://down.guide/statuspage)
- Level: confirmed
- Impact: Partial outage
- lasted 4h 43m
- started 2022-09-12 16:06 UTC
- Billing
- id: DWN-5890faf22e
- Official page: http://mstspg.co/7kby607y1pz4

## Updates from Atlassian Statuspage
### 2022-09-12 16:06 UTC: investigating
A subset of Statuspage customers are unable to access the Billing page within Statuspage. We are currently investigating the issue.

### 2022-09-12 16:30 UTC: identified
The issue has been identified and a fix is being implemented.

### 2022-09-12 17:03 UTC: monitoring
Billing page access should be restored for all customers. We are continuing to monitor the issue.

### 2022-09-12 20:49 UTC: resolved
This incident has been resolved.

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