# Statuspage API Access Issues

- Provider: [Atlassian Statuspage](https://down.guide/statuspage)
- Level: confirmed
- Impact: Partial outage
- lasted 5h 44m
- started 2026-02-02 10:56 UTC
- Authenticated API
- id: DWN-ef0489ac7d
- Official page: http://mstspg.co/67r97kfzm2j1

## Updates from Atlassian Statuspage
### 2026-02-02 10:56 UTC: identified
Customers may be experiencing issues accessing Statuspage via the API due to the deprecation of existing keys. Our team is actively working on the fix and will provide an update soon. In the meantime, as a workaround, please generate new credentials with a Statuspage API key and update your integrations accordingly.

### 2026-02-02 15:47 UTC: monitoring
We have started rolling out a fix and are currently monitoring its impact. We’ll share an update as soon as the issue has been fully resolved.

### 2026-02-02 16:40 UTC: resolved
The incident has been resolved.

### 2026-03-11 03:53 UTC: postmortem
On 2 February 2026 between 08:52 and 16:40 UTC, some Statuspage customers’ API-based integrations started failing with authorization errors when a planned cleanup of old API keys unintentionally disabled new keys as well. Statuspage UI and core product functions remained available. We provided a workaround by creating new API keys and then fully restored affected keys from a point‑in‑time database backup. We are implementing safeguards around bulk key operations, improved detection of abnormal API error rates, and stronger operational checks for similar maintenance activities to reduce the likelihood and duration of similar incidents in the future.

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