Web Application Degradation

What to do

• Check whether you use Stitch api.stitchdata.com, app.stitchdata.com. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 5h 41m it lasted.

  Anything that failed between 2021-04-28 15:52 UTC and 2021-04-28 21:32 UTC may need a replay.

• Subscribe to Stitch's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=stitch works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Stitch 5

1. investigatingApr 28, 2021, 3:52 PM UTC

   Our R&D team is investigating reports of delays while loading the Stitch application and errors while the application fetches account information, which appear to stem from a spike in internal database errors. They are working to resolve the occurrences to restore normal functionality.

   provider

2. investigatingApr 28, 2021, 4:10 PM UTC

   Our R&D team is continuing to investigate the cause and scope of this issue. Thus far we have identified it as impacting the user interface, the scheduling and performance of extraction jobs, the performance of loading jobs, and API availability.

   provider

3. identifiedApr 28, 2021, 4:47 PM UTC

   Our R&D team has identified a potential root cause and are working to implement a fix.

   provider

4. monitoringApr 28, 2021, 5:10 PM UTC

   Our R&D team has deployed a fix and is monitoring services to verify that error rates remain at normal levels.

   provider

5. resolvedApr 28, 2021, 9:32 PM UTC

   Application functionality including user interface access, extraction schedules and performance, loading performance, and API availability have remained stable during the monitoring window.

   provider

Corrections

None so far.

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