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Stitch

Facebook Ads Authentication Issue

Degraded Lasted 3h 18m · started · Stitch's page

Level
confirmed
Worst impact
Degraded
Components
api.stitchdata.com, app.stitchdata.com
Down Index
24of 100

What to do

  • Check whether you use Stitch api.stitchdata.com, app.stitchdata.com. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 3h 18m it lasted.

    Anything that failed between 2020-02-06 12:54 UTC and 2020-02-06 16:12 UTC may need a replay.
  • Subscribe to Stitch's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=stitch works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Stitch 3

  1. investigating

    Users are reporting an error from Facebook Ads during authentication processes that indicate the source ad account cannot be located, which is preventing extraction from occurring. Our engineering team is investigating this behavior.

    provider

  2. monitoring

    Facebook's team is reporting a partial outage that results in the behavior exhibited by our integrations that can be viewed here: https://developers.facebook.com/status/issues/470651240279373/ They've deployed a fix and our team is continuing to monitor the situation as extractions resume normal functionality.

    provider

  3. resolved

    Facebook Ads integrations have returned to normal functionality.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-2cb872c0cf

Is Stitch still down?

No, this incident was resolved 2020-02-06 16:12 UTC. For Stitch's live state, see https://down.guide/stitch.

How long did it last?

3h 18m, from 2020-02-06 12:54 UTC to 2020-02-06 16:12 UTC, by the times Stitch posted.

What was affected?

Stitch named api.stitchdata.com, app.stitchdata.com.

What caused it?

Stitch hasn't published a root cause. If it does, it shows here.

Where does this come from?

Stitch's official status page, https://status.stitchdata.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.