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Stitch

User login issue

Partial outage Lasted 2h 46m · started · Stitch's page

Level
confirmed
Worst impact
Partial outage
Components
app.stitchdata.com
Down Index
32of 100

What to do

  • Check whether you use Stitch app.stitchdata.com. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 2h 46m it lasted.

    Anything that failed between 2022-11-03 17:24 UTC and 2022-11-03 20:10 UTC may need a replay.
  • Subscribe to Stitch's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=stitch works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Stitch 5

  1. investigating

    We have identified an issue where users are unable to log into their accounts. We are currently investigating.

    provider

  2. investigating

    We are continuing to investigate this issue.

    provider

  3. identified

    The issue has been identified and a fix is being implemented.

    provider

  4. monitoring

    Access has been restored to users who were experiencing difficulty logging in. Root cause has been identified and will be resolved shortly.

    provider

  5. resolved

    The issue with logging into app.stitchdata.com has been resolved. Users should now be able to log into their accounts. This incident solely affected logins to the Stitch web application; all other functions remained operational including extractions and loads.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-486f5d7d93

Is Stitch still down?

No, this incident was resolved 2022-11-03 20:10 UTC. For Stitch's live state, see https://down.guide/stitch.

How long did it last?

2h 46m, from 2022-11-03 17:24 UTC to 2022-11-03 20:10 UTC, by the times Stitch posted.

What was affected?

Stitch named app.stitchdata.com.

What caused it?

Stitch hasn't published a root cause. If it does, it shows here.

Where does this come from?

Stitch's official status page, https://status.stitchdata.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.