# User login issue

- Provider: [Stitch](https://down.guide/stitch)
- Level: confirmed
- Impact: Partial outage
- lasted 2h 46m
- started 2022-11-03 17:24 UTC
- app.stitchdata.com
- id: DWN-486f5d7d93
- Official page: https://stspg.io/j45xw4yzzhh9

## Updates from Stitch
### 2022-11-03 17:24 UTC: investigating
We have identified an issue where users are unable to log into their accounts. We are currently investigating.

### 2022-11-03 17:47 UTC: investigating
We are continuing to investigate this issue.

### 2022-11-03 18:31 UTC: identified
The issue has been identified and a fix is being implemented.

### 2022-11-03 19:50 UTC: monitoring
Access has been restored to users who were experiencing difficulty logging in. Root cause has been identified and will be resolved shortly.

### 2022-11-03 20:10 UTC: resolved
The issue with logging into app.stitchdata.com has been resolved. Users should now be able to log into their accounts. This incident solely affected logins to the Stitch web application; all other functions remained operational including extractions and loads.

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