Extraction and Loading Delays

What to do

• Check whether you use Stitch api.stitchdata.com, app.stitchdata.com. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 9h 38m it lasted.

  Anything that failed between 2021-12-07 15:46 UTC and 2021-12-08 01:24 UTC may need a replay.

• Subscribe to Stitch's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=stitch works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Stitch 6

1. investigatingDec 7, 2021, 3:46 PM UTC

   We are investigating elevated error rates with our extraction and loading processes.

   provider

2. identifiedDec 7, 2021, 4:10 PM UTC

   We have identified service outages with our cloud service provider as the root cause of our degraded availability. We are working with them to resolve the issue.

   provider

3. identifiedDec 7, 2021, 4:58 PM UTC

   Our cloud provider has identified a root cause for this issue and is working toward resolution.

   provider

4. identifiedDec 7, 2021, 5:40 PM UTC

   We are seeing improved availability in our extraction job systems, however loading systems are still degraded. We continue to work with our cloud service provider to resolve the issue.

   provider

5. monitoringDec 7, 2021, 7:59 PM UTC

   Extraction and loading systems are both exhibiting normal performance and availability. We are continuing to monitor while our cloud provider works toward full recovery.

   provider

6. resolvedDec 8, 2021, 1:24 AM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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