# Extraction and Loading Delays

- Provider: [Stitch](https://down.guide/stitch)
- Level: confirmed
- Impact: Partial outage
- lasted 9h 38m
- started 2021-12-07 15:46 UTC
- api.stitchdata.com, app.stitchdata.com
- id: DWN-b02d357bd1
- Official page: https://stspg.io/zxwqtcrdg3rg

## Updates from Stitch
### 2021-12-07 15:46 UTC: investigating
We are investigating elevated error rates with our extraction and loading processes.

### 2021-12-07 16:10 UTC: identified
We have identified service outages with our cloud service provider as the root cause of our degraded availability. We are working with them to resolve the issue.

### 2021-12-07 16:58 UTC: identified
Our cloud provider has identified a root cause for this issue and is working toward resolution.

### 2021-12-07 17:40 UTC: identified
We are seeing improved availability in our extraction job systems, however loading systems are still degraded. We continue to work with our cloud service provider to resolve the issue.

### 2021-12-07 19:59 UTC: monitoring
Extraction and loading systems are both exhibiting normal performance and availability. We are continuing to monitor while our cloud provider works toward full recovery.

### 2021-12-08 01:24 UTC: resolved
This incident has been resolved.

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