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Stitch

Xero Integration Extraction Schedules Lagging

Degraded Lasted 1h 11m · started · Stitch's page

Level
confirmed
Worst impact
Degraded
Components
api.stitchdata.com, app.stitchdata.com
Down Index
22of 100

What to do

  • Check whether you use Stitch api.stitchdata.com, app.stitchdata.com. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 1h 11m it lasted.

    Anything that failed between 2020-10-14 23:22 UTC and 2020-10-15 00:33 UTC may need a replay.
  • Subscribe to Stitch's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=stitch works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Stitch 3

  1. investigating

    We're currently investigating an issue affecting extraction jobs for Xero integrations occurring according to their specified replication frequencies and anchor times. Extraction jobs will be delayed as a result.

    provider

  2. monitoring

    The root cause has been identified as a side effect of the Xero authentication upgrade and extractions are resuming their normal schedules.

    provider

  3. resolved

    Extractions have resumed their normal schedules. No data was lost, and subsequent extractions will resume from their bookmarks.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-e2cf1dcf68

Is Stitch still down?

No, this incident was resolved 2020-10-15 00:33 UTC. For Stitch's live state, see https://down.guide/stitch.

How long did it last?

1h 11m, from 2020-10-14 23:22 UTC to 2020-10-15 00:33 UTC, by the times Stitch posted.

What was affected?

Stitch named api.stitchdata.com, app.stitchdata.com.

What caused it?

Stitch hasn't published a root cause. If it does, it shows here.

Where does this come from?

Stitch's official status page, https://status.stitchdata.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.